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Accounting Requests

Please fill out the Accounting Requests Form (for Invoice Copy, Credit Memo Copy, Statements and Questions on Credit Card Billing Charges) below and submit to ARDept@kendallhunt.com

Accounting Requests Form

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OSD Claims

Please fill out the OSD (Overages, Shortages, and Damages) Form below and submit to delivery@kendallhunt.com 

OSD Form


Digital Products

How do I access the Illustrative Mathematics curriculum digitally?

To access Kendall Hunt’s freely available K-12 digital curriculum by Illustrative Mathematics, visit https://im.kendallhunt.com/auth/login

When will I receive access to the online content that comes with my print books?

Most online K12 material is hosted on Flourish at https://www.flourishkh.com/ . If you ordered online using a personal credit card, you should receive an email with access instructions approximately 24 hours after your order ships. If the district ordered the material for you, please contact your district Flourish administrator to set up access for you. Licenses are added to the district account approximately 24 hours after the order ships. Please contact flourish@kendallhunt.com or chat online at https://www.flourishkh.com/ if you are having difficulty logging in or locating your administrator.

What is the return policy for digitally delivered products?

Digitally delivered product, including eBooks and access codes are non-returnable. 

What is Flourish?

Flourish is a digital platform that we use for many of our K12 eBooks. If your product uses Flourish for eBook access, you will receive an email from FlourishKH@kendallhunt.com with your login instructions. It may take up to 24 hours to receive your access email. 

Shipping & Returns

Can I place an order to be shipped on a future date?

Yes. You may request a future ship date at the time the order is placed. Please print this date clearly on the purchase order and the accompanying documentation and email this in to ordernow@kendallhunt.com. Note: You will not be invoiced until the material ships. Any deviation from shipping and invoicing dates will need to be discussed with your sales consultant prior to ordering.

Product Health Status


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Service is operating normally
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Return Policy

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Kendall Hunt Publishing Company always strives to ensure customer satisfaction with our products and services.

Note: Please refer to your original purchase invoice for items that are non-returnable. K12 Customized Product, Illustrative Math, SDA, OpenSciEd, Inquiry Hub and Kits are non-returnable.